• What is the minimum deposit amount?
    Minimum Deposit: 250 USD/GBP/EUR, depending on the currency of choice in your account.
  • What is the maximum deposit amount?
    It depends on the deposit method. 1. Credit card – $5,000 2. Wire – Unlimited
  • Is there a minimum withdrawal amount?
    Yes. The minimum Withdraw: More than 300 USD/GBP/EUR no fees / Less than 300 USD/GBP/EUR – 25USD/GBP/EUR fees
  • What is a Swift code?
    A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.
  • Can I cancel a withdrawal?
    Of course! Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your Vxmarkets account. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us by phone or email.
  • What is the minimum wire transfer withdrawal amount?
    At VXmarkets, you can make any wire transfer over the amount of USD500(JPY50000). There is a commission of USD25 (JPY2500) added to the wire transfer. Please note that the wire transfer must be in accordance to the details which are posted on the banking page under Wire Transfer. Please email a copy of the wire transfer to [email protected] It can take up to 5 business days for the funds to appear in your Vxmarkets account. For your information, there is a window of two businesses that are designated as a period of examination in VXmarkets from the day that the payment request was received. After that examination period, the remittance to the customer will be completed within 5-7 business days. Upon any uncertainty, question, or comment, please don’t hesitate to contact us. We are here to help!
  • Which payment methods can I use?
    VXmarkets allows you to make payments through the method of your choice be it credit card, debit card, wire transfer, Carte Bleue or WebMoney. The following credit/debit cards are accepted: VISA, MASTERCARD, Carte Bleue, or MAESTRO The lowest amount of payment by credit card is 250 USD (10,000 JPY)
  • What is the process for deposits and withdrawals?

    In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to [email protected] or by fax to (+44-203-129-9845) when your VXmarkets account is established: 1. Picture ID: This can be any public document such as passport or driver’s license. 2. Documentation that can confirm present address, like a receipt within the last 3 months of a public utility bill. 3. If you invested by credit card, then a copy of the credit card used for the investment must be sent. For your own security, please cover your card number on the front of the card, leaving only the last 4 digits visible, and also cover the CVV number on the back of the card, leaving the signature visible. That’s all! Now you can deposit and withdraw at your discretion.